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November 2018

MAPPING MOTIVATION FOR ENGAGEMENT: THE IMPORTANT INVISIBLES

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The Mapping Motivation for Engagement book launch is almost upon us! Next week, authors Steve Jones and James Sale will be hosting the launch at The Judge’s Court in Brown’s Covent Garden, London, on the 29th November. James and Steve welcome you warmly to this event and will be present to answer your burning questions about engagement, motivation, book-writing and much more.

 

Engagement is an important topic, and becoming increasingly more important as a greater portion of the world becomes part of the province of big business. Mapping Motivation for Engagement promotes a new model for engaging and motivating employees which takes a bottom-up, people-centric approach. In this extract, James Sale and Steve Jones explain where most people go wrong with engagement:

 

“It is our considered view that the more intangible, invisible and ‘airy-fairy’ an element of organisational development is (and specifically in relation to employee engagement), the more likely it is to be of paramount importance. In a way it is easy to see how ‘enabling managers’ contribute – almost by definition – to employee engagement; but a strategic narrative? Isn’t this just something for boffins at head office who love producing pages of paperwork and who simultaneously like to consider this ‘real’ work? Sadly, it would be easy to become cynical, but the reality is that even the engaging managers will in the end run out of steam if there is no ‘strategic narrative’ underpinning their efforts, strengthening their resolve and fortifying their motivations.

 

“The truth is that the seriously important things in life all tend to be intangibles, and invisibles – like values, beliefs, emotions, motivations, dreams – precede, and so drive, the outcomes in the concrete world we experience. For this reason, it is important to pay attention to them, and not, as so many executives do, just consider the tangibles: the revenues, the profits, the assets and all the ‘things’ we can list on or deduce from a balance sheet. It is the lack of attention – and so respect – paid to people generally that is at the root of so much disengagement and disaffection in the work place.”

 

There is a famous line from 2 Corinthians 4:18 which is: “What is seen is temporary and what is unseen is eternal”. Regardless of the religious connotations, this is part of the ethos of Motivational Maps, unveiling the unseen and invisible emotions, desires, drives and dreams that lie within us. The Maps are just that, a way to chart and observe the unseen landscape of the psyche. If this sounds ‘airy-fairy’, to use words from the book itself, it should in one sense. But the genius of the Maps is that it is also a business tool that provides metrics: motivational scores, ways to gauge motivation levels and satisfaction in the nine key areas.

 

One of the key ways in which engagement can slip, and employees (or managers or business owners for that matter) become de-motivated, is via a conflict of values. The nine motivators, whilst they represent ‘drives’ that fuel us, also correspond to things that we value. For example, the Defender is the need for security, therefore they value stability and order in the workplace (and indeed at home too). However, this value might conflict with someone who is a Creator motivator, who has a need to innovate, and who therefore values what is new and dynamic. A Creator motivator is much more likely to value risk-tasking and bold ambitious ideas, because it can lead to creative reward. These two values, Defender and Creator, can be in conflict, and it’s easy to see how two people might lock-horns over them. Or, indeed, how a company that is laden with bureaucratic safety measures (Defender) might totally wear down an employee motivated by creativity. Mapping Motivation for Engagement aims to put this knowledge and toolkit into the hands of those who are looking to make a difference!

 

To learn more about engagement, motivation, and to hear directly from James and Steve, please join us at The Judge’s Court in London. There will be food and drink, inspiring talks, Q&A, and opportunities to network, including with our four incredible sponsors: Evolve, Liberating Leadership, Ellis Jones Solicitors, and Peer2Peer Boards. All of them are passionate about motivation and will be featured at the event. If you wish to find out more about them, please check out our article introducing them.

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An event not to miss, whether you are a mapper or simply interested in personal development, growth in business, and putting people first. Join us for an evening rich in insight and sharing!


MAPPING MOTIVATION FOR ENGAGEMENT: THE PEOPLE-CENTRIC APPROACH!

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Time is flying by us as we draw ever closer to the Mapping Motivation for Engagement book launch, with authors Steve Jones and James Sale! This book, and the launch itself, marks a key evolution of thought on employee engagement, as is described in this extract from Mapping Motivation for Engagement:

“Whereas it has always been obvious that leadership is of critical importance in the success of any organisation, or endeavour for that matter, engagement, and its significance, has been a relatively recent phenomenon even as a management concept. William Kahn was one of the first researchers to allude to its crucial role, and it has arisen almost certainly as a failure of ‘scientific management’ approaches that had held sway in the USA and UK for at least a century.

“It is to be hoped, then, that with the advent of the new twenty-first century, there will also be a new paradigm, or perhaps shift in paradigm, away from what can only be called ‘old-school’ thinking and behaving, towards a more necessary and effective methodology. In one sense the creation of Motivational Maps is one aspect of this ‘newness’. Our own view would be that the personality tests and tools that arose after World War 2 were generation one of the serious attempts to get inside what makes an employee tick, but they had limitations. So subsequently, generation two, a wave a psychometric tools developed that enabled a wider sweep (but which still included personality) of qualities to be assessed. But the advantage of the psychometric was its arduous validation process whereby its measures were compared to a representative sample of the population at least twice. This was and is all well and good, except the net effect of it has been to disempower leadership in two ways: first, the very fact that the psychometric requires (in the second testing) for the subject to be consistent actually tends to hypostatise the person – or put another way, ‘fix’ or stereotype them. Which leads to the second problem: leaders, instead of employing engaging managers and able leaders based on a range of criteria – critically motivation should be one of them – tend to look for the simple and simplistic solution of the ‘right’ psychometric profile.

 

“And that is why Motivational Maps as a third generation tool is really the right idea at the right time, for in yet another important way it does what the other tools do not: it reverses the flow of management focus. What do we mean by that exactly? Well, personality and psychometric tools operate on a top-down approach: it invariably seems to be about finding out whether the employee fits the manager’s box. Top-down or command and control in other words. Motivational Maps cannot and do not work like that: the essence of doing a Motivational Map is to understand the employee in order for the management to accommodate the employee, not the other way round. In short, it is a bottom-up approach, a people-centric approach, an engagement approach.”

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“People-centric” is the core strength of Motivational Maps, but it isn’t just about saying the right things. The only way to improve success in business is to improve the energy levels of staff. There is a direct correlation between motivation levels and performance; performance, of course, leading to results, results which in turn lead to profit. It’s so much more likely to see good performance in employees who actively care about the company, who feel valued by their employer, and are emotionally invested in the organisation’s ideals and beliefs. While this sounds obvious, it’s surprising how many companies seem to miss it. Where many organisations deliberate over creating a set of core company ‘values’ and telling the world about them, it is surprisingly rare to find instances where all the employees feel connected and aligned with those values (or, sadly, who feel the organisation itself ‘practices what it preaches’). Motivational Maps hopes to change this, and Mapping Motivation for Engagement is a significant step towards allowing anybody to achieve it!

People-centric is what we will be all about at the launch too! There’ll be snacks, beverages, motivational talks, and a chance to present your burning questions to Steve Jones and James Sale, the authors. The book launch will be held at The Judge’s Court in Brown’s Covent Garden, London, on the 29th November. James and Steve welcome you warmly to this event!

There will be opportunities for networking at the launch with a bright, vital community. Our last event, launching Mapping Motivation for Coaching, co-authored with Bevis Moynan, had over 120 people present, and this year promises to be even bigger! There will be thought-leaders and creators and experts present across the range of the personal development field as well as many other business fields.

This includes our four incredible sponsors: Evolve, Liberating Leadership, Ellis Jones Solicitors, and Peer2Peer Boards. All of them are passionate about motivation and will be featured at the event. If you wish to find out more about them, please check out our article introducing them.

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An event not to miss, whether you are a mapper or simply interested in personal development, growth in business, and putting people first. Join us for an evening rich in insight and sharing!


MAPPING MOTIVATION FOR ENGAGEMENT: MEET OUR SPONSORS!

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On the 24th October, we announced the Mapping Motivation for Engagement book launch at The Judge’s Court, Brown’s Covent Garden, in London, on the 29th November. We also introduced our two authors Steve Jones and James Sale. This launch promises to be a galvanising event: full of ideas, energy and expertise, opening up the wider discussions of how we solve the problems of engagement, employee morale, and motivation in our modern world.

As we draw closer to this auspicious occasion, we would like to introduce you to our four incredible sponsors for this event, who are champions of engagement and motivation:

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Warren Munson, Founder of Evolve, will be hosting the Q&A session with James and Steve. Evolve is an exclusive membership community of ambitious entrepreneurs and business leaders. Their purpose is to bring like-minded, innovative individuals together so that they can realise their personal and business ambitions in an environment of shared learning, exploration and evolution. Through their unique eco-system of inspirational events, insights and coaching and development programmes, they help people discover the knowledge and connections they need to lead a fulfilling and rewarding life – both personally and professionally.

Ellis Jones Solicitors LLP is a leading regional law firm in the South of England, with offices in Bournemouth, Poole, Ringwood, Swanage, Wimborne and London. They are a full service law firm able to advise upon any legal issue for companies and individuals. They have a number of specialist areas, and many of their teams are recognised as leaders in their fields by the industry experts (Chambers & Partners/Legal 500). To find out more about their services please visit ellisjones.co.uk.

We’d also like to welcome back sponsor Ali Stewart, whose work with Liberating Leadership is mentioned in the book. Liberating Leadership, first published as Leading & Developing High Performance, is based on the extensive research and work carried out by leading change management expert, Chartered Occupational Psychologist and HR professional, Dr Derek Biddle. Ali worked alongside Derek for more than 20 years. She is especially delighted to support the launch, since Steve Jones is one of her most experienced Liberating Leadership practitioners. She says: “It is wonderful he has joined forces with James to bring leadership and motivation together. This is a powerful resource for leaders!”

Peer 2 Peer Boards is a challenging, motivational and supportive peer group for enlightening CEOs & business owners, meeting monthly at a venue local to you. They are all about helping you to run your business by providing a feedback group for when you have to make tough decisions and problem-solve issues with your business. They will help you gain: clarity, direction, and inspiration in your business, and they will also hold you to account on any objectives or goals that you want to meet. Each meeting starts with an up-skill workshop, focusing on important topics, such as how to improve company culture, how to transform your proposition, or even how to transform your business model. Meet like-minded business entrepreneurs, move your business forward, and fast track profit growth.

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Engagement is such an important topic for anyone serious about their business or staff. As James Sale and Steve Jones outline in chapter four of Mapping Motivation for Engagement:

 

“One of the reasons why engagement is popular with HR and in organisational literature is that it is, allegedly, ‘measurable’. Indeed, the Macleod Report makes that very point. But whilst being measurable is a good thing, because then we can view the effects of our actions to improve things, one still has to ask the question: given its measurability, why hasn’t employee engagement significantly improved in the 20 or so years since this concept went mainstream?

 

“Perhaps the reason is that what is being measured is not really the right determinant, and the way in which it is being measured – invariably through a ‘staff survey’ – is also not the optimum way to do the measuring. This latter point – how it is being measured – is relevant here because we are going to address the issue of ‘employee voice’, the third strand, according to Macleod, of employee engagement. It would seem obvious that by having a staff survey – inviting staff to comment on their impressions of the organisation – we are at the very heart of employee engagement: what could be more engaging than listening to the employee’s voice? And we would agree that it is better to have a staff survey – at least one that is well constructed – than not to have one. But our point is, it’s probably not optimum, and there is a much better way to get at whether or not staff are engaged, via Motivational Maps. Naturally, it requires a little more thought, a little more understanding, than simply distributing a staff survey and reading off the results, but the extra care and attention – and the insight it thus generates – is worth it, as we hope to show.

 

“Unlike a staff survey, Motivational Maps are relatively inexpensive to implement; one reason for this of course is that they never need to be bespoke. They are what they are and their use and usefulness is universal. That’s quite different from having to create a staff survey and agonise over the wording to ensure it covers all the bases, and is in a language suitable for the espoused values of the organisation. So, a corollary benefit of this point is that Maps are far faster to implement and understand; there is therefore a time saving too.

 

“Second, and paradoxically, Maps are subtle, and reveal both specifics and trends, despite the fact that the language of the diagnostic tool is actually simple to understand, and is standardised (via sentence stems) in very specific ways that make it easy to grasp. Thus, what is revealed is not obvious. We talk of making the ‘invisible’ visible. But although not obvious, the information can be readily understood and can be immediately acted upon. It also has a direct bearing on the staff and the teams in a way that no staff survey can – for the Map knows what people really want! And this must always be a matter of serious interest to the effective leader. Indeed, we have found in fact that it is only effective leaders who want to embrace this technology; weak, ineffective leaders are frightened of it, because actually finding out what your employees really want – as opposed to ticking boxes – is really letting the genie out of the bottle! So, this is not a form of management disempowerment either, because what the Maps reveal no-one could reasonably expect a manager to know, though once known, it becomes extremely actionable and practical. Finally, the individual Map tells us what the individual wants; the Motivational Team Map tells us what the team collectively wants, and it also points towards potential conflicts (conflicting energy directions) within the team that might derail it from its remit. The more recent organisational Map takes mapping to another level: it tells us what each team wants, and also what collectively the whole organisation wants. One needs to grasp at this point that when a large number of people are profiled the collective effect of the motivators is more or less now equivalent to measuring the ‘values’ within the organisation. Why is this significant? Because we can now begin to see whether the espoused values – and its translation into mission and vision statements – are really reflected in the aspirations of the staff. If they are not, then a major problem looms ahead, and one which needs immediate attention.

 

“And further, that immediate attention can itself be addressed through the Maps’ own reward strategies, which is to say, giving employees what they are likely to want.”

 

Want to read more? You can purchase the book at a significant discount from the Routledge website here. Simply enter the code: SOC19 at checkout to get 20% off!

 

There will be opportunities for networking at the launch with a bright, vital community. Our last event, launching Mapping Motivation for Coaching, co-authored with Bevis Moynan, had over 120 people present, and this year promises to be even bigger! There will be thought-leaders and creators and experts present across the range of the personal development field as well as many other business fields.

An event not to miss, whether you are a mapper or simply interested in personal development, growth in business, and putting people first. Join us for an evening rich in insight and sharing!